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1. Introduction

Welcome to London Techntrade Ltd ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, and postal address
Device Information: Information about devices you bring for repair, including brand, model, and repair requirements
Technical Data: IP address, browser type, operating system, and device identifiers
Usage Data: Information about how you use our website and services
Communication Data: Records of correspondence and inquiries

3. How We Use Your Information

We use your personal data for the following purposes:

To provide repair services and fulfill your service requests
To communicate with you about your repair or inquiry
To send you quotes and service-related information
To improve our website and services
To comply with legal obligations
With your consent, to send you marketing communications

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Contract Performance: To provide services you have requested
Legitimate Interests: To operate and improve our business
Consent: For marketing communications and cookies
Legal Obligation: To comply with UK laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service providers who help us operate our business (e.g., email providers, payment processors)
Law enforcement or regulatory bodies when required by law
Professional advisors (lawyers, accountants) when necessary

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, we retain customer data for 7 years for accounting and legal purposes.

7. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

8. Cookies

Our website uses cookies to improve your experience. For detailed information about the cookies we use, please review our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

London Techntrade Ltd
111 Loampit Vale, London SE13 7TG
Email: printing.ltt@gmail.com
Phone: 07384 131 222

14. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

Privacy Policy